F.A.Q
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How does the cup work?
ABOUT MODONGANSWER: BY GENERATING ELECTRICITY TO POWER A HEATING ELEMENT INSIDE THE CUP, WHICH DIRECTLY HEATS THE LIQUID WITHIN IT UNTIL IT REACHES A BOILING POINT; ESSENTIALLY, WHEN TURNED ON, AN ELECTRICAL CURRRENT ASSES THROUGH A HEATING COIL INSIDE THE KETTLE, GENERATING HEAT THAT TRANSFERS TO THE LIQUID, CAUSING IT TO BOIL; OUR KETTLES HAVE BUILT IN SAFETY MECHANISMS TO AUTOMATICALLY SHUT OFF ONCE BOILING.
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How long is shipping?
SHIPPING POLICYANSWER: OUR SHIPPING TIME'S CAN VARY DEPENDING ON WHAT COUNTRY YOU ARE ORDERING FROM. TYPICALLY, IN THE USA AND MIDDLE EAST, SHIPPING TIMES ARE 5-7 DAYS. SHIPPING TO THE UK/EUROPE TAKES A LITTLE LONGER.
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How do I request a return?
REFUND POLICYANSWER: WE TRY OUR HARDEST TO MAKE IT QUICK AND EASY WHEN IT COMES TO THE RETURN PROCESS BECAUSE WE UNDERSTAND IT. FIRST, SHOOT US AN EMAIL REGARDING THE REASON FOR YOUR RETURN AND SOME QUICK PICTURES OF YOUR CUP. ONE OF OUR EMPLOYEES WILL RESPOND SHORTLY WITH INFO ON HOW TO GET THE PRODUCT BACK TO US SAFELY AND HELP GUIDE YOU THROUGH WITH YOUR RETURN.
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Do y'all have a brick and mortar location or sell exclusively online?
ANSWER: CURRENTLY WE ARE SELLING TONS OF OUR CUPS GLOBALLY, AND WITH OUR PRODUCT BEING RELATIVELY YOUNG THE ONLINE MARKETPLACE IS THE MOST CONVENIENT AND AFFORDABLE OPTION FOR US. WITH THAT SAID, WE ARE HOPING TO GET OUR CUPS IN BRICK AND MORTAR LOCATIONS ACROSS THE WORLD LIKE R.E.I CO-OP™ AND CAMPING-WORLD™ VERY SOON. FINGERS CROSSED.
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Can I become a MODONG™ Employee/Content Creator?
SEND INQUIRYANSWER: AT MODONG™, WE ARE CONSTANTLY LOOKING FOR NEW OPPORTUNITIES TO GROW OUR BUSINESS AND CREATE LASTING RELATIONSHIPS IN THE PROCCESS. IF YOU ARE INTERESTED IN BEING A MODONG™ EMPLOYEE AND/OR CONTENT CREATOR PLEASE LEAVE YOUR INQUIRIES BELLOW AND WE WILL CONTACT YOU SHORTLY WITH GREAT APPRECIATION WHETHER WE ARE INTERESTED IN PARTNERSHIP OR NOT... SO DON'T BE AFRAID TO INQUIRE LOL! PLEASE INCLUDE - NAME:
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