SWISS Key Case

Shipping Address Changes

If you would like to change your order's shipping address, please email us and include your new shipping address. Once the order is shipped, we can no longer alter the shipping address.

Shipping Methods, Costs, and Delivery Times

Shipping costs are calculated during checkout based on the destination of the items in the order.

We provide 2 standard shipping options:

USPS Standard shipping for FREE

USPS Express-3-day shipping for $11.99

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Returns and Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund. 

To be eligible for a return/refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at shophamd.com@gmail.com. Please note that returns will need to be sent to the following address sent to you in an email.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shophamd.com@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Approval
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shophamd.com@gmail.com.

see full policy